Ok Hopefully someone here can help me as I have been transferred twice, sent to an email correspondence and three days no resolution - so I have set up the sales tax to be calculated as exclusive - yet when I enter an invoice the tax is for example:
(a) $2367 tax 13% calculated by QB is (a)/1.13 = $272.30 but what I need it it to be (a)* .13 = $307.71
I know how important it is to make sure your taxes are being calculated correctly on your invoices. I can appreciate that this is something that you've worked with our team on and that you haven't yet been able to resolve things. I'll chime in and offer some insight into the best way to go about sorting this out.
If you're using QuickBooks Self-Employed, this issue will have to be handled by their designated support team. It sounds as though you were already in touch with them via email, however it's essential for their team to help you with this as they have access to all of your account-specific information.
If you'd like to chat with an agent in-product, you can do so by following the steps listed here: Contact QuickBooks Self-Employed Support.
In the meantime, perhaps other Community members with QuickBooks Self-Employed can chime in with their experience.
Having the same issue. Base rate is $1038, tax rate at 15%, which should be calculating at $155.70, but QB/SE is calculating the HST at $135.90, way off. Of course I would try to update on a long weekend with no support avail. 🙄🤪 *time to step away from the accounting software*
I AM CURRENTLY HAVING THE SAME ISSUE. SET TO EXCLUSIVE 13% FOR ONTARIO. BUT IT IS ADDING 11.5% AND NO ANSWERS OR RESOLVE.
HAVE YOU ANY ANSWERS YET ON HOW TO FIX THIS ISSUE?
I WOULD REALLY PREFER NOT TO HAVE TO RE ADD EVERY TRANSACTION
Hi there. It's important you get the support you need with this. I recommend contacting our support team using this link here. One of our agents will be happy to take a look at your account and steer you in the right direction. Let me know if you have questions.