We've got some troubleshooting steps to get past the error message when syncing the sales tax rate to your invoice data, KBBH.
Occasionally, the browser retains regularly accessed data, and unusual behaviors in any online platform, including QuickBooks Online (QBO) result in a data issue with your browser. To address this, let's access your account using a private browser by following the keyboard shortcut keys below:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, return to your regular browser and clear its cache to refresh the website's preferences. You can also utilize a supported browser to enhance your QuickBooks experience.
Once the error has been resolved, please remember to update any customer profiles or specific products and services that still have the old 15% HST rate set. It's important to manually change these settings to the new 14% HST rate to ensure that it is applied correctly when necessary.
Moreover, I will provide you with some informative articles that offer guidance on managing your sales taxes in QuickBooks Online. These resources will furnish you with detailed insights and actionable advice, ensuring you manage all your sales tax obligations accurately.
Please remember, that if any questions or issues arise as you work through these processes, our support team is always available to assist you. We are committed to ensuring that your experience with QuickBooks is as seamless and productive as possible.
