It's great to welcome you to the QuickBooks Community forum, Erin. Let me share some information about resolving tax overpayments within QuickBooks Online (QBO).
The Resolve button doesn't display any options since its purpose is to allow you to check the overpayment. It doesn't directly include resolution options, as addressing overpayments requires specific actions based on your preferences.
There are two available alternatives for handling a payroll tax overpayment. One option is to apply the overpayment to a previous tax period. You can refer to this article for the step-by-step guidance: Enter historical payroll tax payments.
Another option is to request a refund or apply the overpayment to a future tax liability. Following this approach, you'll have to contact our live payroll support team for assistance in managing the process. You'll also need to reach out to the Canada Revenue Agency (CRA) as well to ensure the refund is credited to you appropriately.
Feel free to leave a comment below with additional questions about handling payroll taxes within QuickBooks.
