Thank you for reaching out, Janet. I understand how challenging it can be to encounter issues when preparing your PST return, causing your tax owing to be higher than expected. Let me connect you with the appropriate support team to help you get back on track. This way, you can effectively manage your sales tax again.
If you accidentally entered the PST commission as a positive number instead of a negative one, you can resolve this by unfiling or making adjustments to your PST return. However, only an accountant has the authority to unfile or make the necessary corrections to your file. If you don't have an accountant, I recommend contacting our live support team for assistance. They can access your account in real time to help unfile the return or guide you through making the necessary adjustments.
Here's how to contact our support team:
- Click the Help menu or the (?) icon in the upper-right corner of QuickBooks Online.
- Select the Search tab.
- Type "contact us" in the chat box and press enter.
- Hit Contact Us.
- Choose your preferred support option: Have us Callback or start a Chat.
You can also check out this article for the support hours: Get help with QuickBooks products and services.
Just hit me up for an update if you need any further assistance with making these corrections or have questions regarding QBO. I'm here to help ensure your financial records are accurate and up-to-date.
