Hello, j9fk.
When you record GST/HST payments manually, and they already exist in your bank feed, you may encounter duplicate entries. One from your manual entry and another from the imported bank transaction.
Here’s how to resolve this issue:
- Go to the All apps menu.
- Select Accounting and click Bank transactions.
- In the Match/Categorize column, find a suggested match. Then, select the transaction or select the sparkle icon to expand the table row.
- Review the transactions from the Match suggestion column, then select it to get more info.
- Select Post once you verify the match.
- If the match suggestion isn’t correct, you can select Find other match or Match to look for other transactions.
For additional information about matching transactions, refer to this guide: Categorize online bank transactions in QuickBooks Online.
Also, ensure GST/HST payments are categorized correctly in the bank feed. Assign them to the Tax Payable account (or the GST/HST account you’ve set up in QuickBooks) under the expense category for these payments.
If you have further questions, feel free to reach out. We’re here to assist you.