There is likely an issue with your QuickBooks Online (QBO) app, @northernplumbingsk, that’s preventing you from adding GST and PST to your invoice.
We’re going to go through some basic steps to identify and resolve the issue in your app so you can create your invoice successfully.
Here's how:
For iOS:
- Tap on the Settings icon and then click General.
- Click on iPhone Storage and choose the QuickBooks Online (QBO) app.
- Tap on the Offload App option to refresh the app's data.
For Android:
- Open your phone's Settings.
- Select Application
- Look for the QBO app.
- Tap the Clear data to reset the app to its initial state.
You can also reinstall the app to make sure you're using the latest version.
You can also check this article for more details on adding or editing your sales tax rate.
I'm more than willing to help if you have any other concerns with managing your invoices in QuickBooks Online.