If you are sending an accountant's copy through the Accountant's Copy File Transfer Service (ACFT), but you see one of the following errors:
- We had a problem sending your file to the Intuit Server
- Warning: There was a problem sending the changes to the accountant's copy file transfer server. Please try again later or save a file and send by email
This may be happening because:
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Fix the errors
Solution 1: Check your company filename for special characters
Ensure there are no commas in:
- File name (QuickBooks Desktop 2017)
- Company Name (QuickBooks Desktop 2017)
Solution 2: Update QuickBooks Desktop to the latest release
Accountant File Transfer Service (ACFT) will work with QuickBooks Desktop 2017 (R14), 2018 (R12) or 2019 (R9), as well as QuickBooks Desktop Enterprise 17 (R14), 18 (R12) or 19 (R9). All prior versions and releases are not deisgned to work with ACFT.
Important: If you are having trouble sending or receiving Accountant Copy files after updating, please reboot your computer and try again.
Solution 3: Reduce company file size
- While in the QuickBooks Company file (QBW), hold F2 (or Ctrl + 1) to display the Company Information window.
- Under File Information, note the File Size. Note: The file size is listed in Kilobytes (KB). 1,000 KB = 1 Megabyte (MB)
- If the file size is greater than 200,000 KB (200 MB), the file transfer service will display the error. You can either:
- Create or restore a QuickBooks portable company file, to attempt to reduce file size.
- Manually save and send the QBX/QBY without the Accountant File Transfer Service. See: Accountant's copy overview
- If the file size is less than 200 MB, proceed to the next solution.
Solution 4: (If sending Accountant's changes) If there is a long dash in your notes
- Enter the text directly in notes to the client without long dashes.
- Create the text in a Text Editor and copy and paste from that.
- E-mail the MS Word document to your client with your changes file (QBY).
- Do not use the long dash in MS Word. A single dash is OK.
Solution 5: Company data file is damaged
- Determine if the problem is file specific by testing in a new file:
- Choose File > New Company.
- Select Express Start.
- Create and send an accountants copy. If it works, return to the problem file and continue to step 2 below.
- Use standard data damage troubleshooting. Use Resolve data damage on your company file for details.
- If you are unable to resolve the issue, you may want to restore a backup:
- If you have a recent backup of the affected company file, restore that backup to a location different from the one where the file with the error is located.
- Open the restored file in QuickBooks.
- If the earlier error doesn't recur, replace the earlier, damaged company file with the restored QuickBooks backup file and enter any transactions that occurred since running the backup.
Note: If you need to send your Accountant's Copy immediately, go to Accountant's copy overview. This article provides you options to send the file without using the Accountant File Transfer Service.