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Fix common Web Connector errors

Learn what to do if you get any error when using Web Connector to connect your apps to QuickBooks Desktop.

Web Connector lets you connect your third-party app to QuickBooks. If you get an error while using it, don’t worry. We’ll show you how to fix it.

Note: To jump to a specific error, press Ctrl + F on your keyboard, type in the error code, and press Enter.

This error happens if Web Connector can’t create a file it needs to work.

What you can do

To fix this, set up the correct access for your Windows user login.

This happens when Web Connector can’t find the file it needs to work. This file is QWCLog.txt.

What you can do

To fix this, go to that QWCLog.txt file and correct its permissions. Here’s how.

  1. Open File Explorer in Windows.
  2. To find the QWCLog.txt file, go to this folder: C:\Users\Public\AppData\local\IntuitQuickBooks Web Connector\version directory
  3. Find the QWCLog.txt file. Then, make sure it’s not write-protected.
  4. Open Web Connector to make sure the error is fixed.

If you still get this error, reach out to your app’s support for help.

This happens when:

  • QuickBooks isn’t running
  • No company file is open
  • An open window is preventing the connection

What you can do

  1. Close and relaunch QuickBooks.
  2. Log in to your company file.
  3. Make sure there are no other windows open in QuickBooks.

If you still see this error, get in touch with us so we can help.

This happens when your app did not install correctly on your computer.

What you can do

  1. Close any open windows in Web Connector.
  2. Close and relaunch Web Connector.

Note: If you don’t see your app in Web Connector after restarting, add the .QWC file for your third-party app. You can get the .QWC file from your app provider, and it must be downloaded to your computer.

This happens when you selected Update in Web Connector without first selecting any applications to update.

What you can do

Select your application, then select Update Selected.

This happens when there’s no application in Web Connector and you selected Select All.

What you can do

If you haven’t yet, connect your app:

  1. Prepare your app's .QWC file. You need this to install your app. If you don't have this, you can get it from your app's website.
  2. Add your app in Web Connector.

This happens when there’s no application in Web Connector and you selected Select None.

What you can do

If you haven’t yet, connect your app:

  1. Prepare your app's .QWC file. You need this to install your app. If you don't have this, you can get it from your app's website.
  2. Add your app in Web Connector.

This happens when Web Connector has a scheduled update and you try to close it.

What you can do

  1. Before closing Web Connector, uncheck all boxes under Auto-run, then Exit.
  2. Select Yes on the error message.

This sometimes happens when:

  • QuickBooks is not running
  • No company file is open
  • An open window is preventing the connection

What you can do

  1. Close and relaunch QuickBooks.
  2. Log in to your company file.
  3. Close all windows in QuickBooks.

If you still see this error, get in touch with us so we can help.

This happens when you try to sync your app but doesn’t have a password set up yet.

What you can do

Set a password for your app first before you update or sync it with QuickBooks. If you don’t know the password, contact your application’s support for help.

This happens when Web Connector can’t find your application during a scheduled update.

What you can do

  1. Uncheck everything under Auto-Run, then Exit.
  2. Relaunch Web Connector.

If the steps above didn't work, try to remove and then add back the application that's causing the problem.

  1. You need your app’s .QWC file to reinstall your app later. If you no longer have it, you can get it from your app’s website, or contact your app’s support.
  2. In the list of web service applications, browse the app you want to remove.
  3. Check the checkbox next to the app, then select Remove.
  4. Add the app back using the .QWC file.

This sometimes happens when:

  • Web Connector do not have permission to open or make changes to the file.
  • The file doesn’t exist.
  • Your hard drive is full.

What you can do

Log in to your computer as a Windows admin and set up QuickBooks Web Connector.

You might be installing the wrong or outdated .QWC file for your app.

What you can do

Contact your application provider for the correct .QWC file.

This happens when you're using an older version of the Web Connector. In most cases, your application wants you to update to the latest version.

What you can do

Follow the onscreen instructions when you get the error. If it’s not clear, capture a screenshot of the error and contact your application’s support for help.

This happens when you are asked to enter the password but you accidentally closed the window, or you entered an incorrect password.

What you can do

If you forget your password, reset it.

  1. Contact your app’s support so they can help you with your password issue.
  2. Once you have a new password, set it up in Web Connector. User-added image

This sometimes happens when the password is incorrect or there’s no password set.

What you can do

  1. Contact your app’s support so they can help you with your password issue.
  2. Once you have a new password, set it up in Web Connector. User-added image

This happens when Web Connector can’t authenticate your app.

What you can do

Reach out to your app’s support for help.

This sometimes happens due to a damaged or missing QWCLOG.TXT file. You may get one of these errors:

  • QBWC1085: There was a problem with the log file. QuickBooks Web Connector will continue without the log file.
  • Exception TypeError: Unknown name

What you can do

If your company file is not connected to a third-party application:

  1. Log in as the Windows admin.
  2. Open Windows File Explorer and go to this folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup.
  3. Right-click QuickBooks Web Connector, then select Delete.
  4. Restart your computer and open QuickBooks.

If your company file is connected to a third-party application using Web Connector:

  1. Close QuickBooks and Web Connector.
  2. Open Windows File Explorer and go to this folder: C:\ProgramData\Intuit\QBWebConnector\log.
  3. Rename the QWCLOG.TXT to QWCLOGOLD.TXT.
  4. Relaunch Web Connector, then restart your computer.
  5. Open QuickBooks and log in to your third-party application.

This happens when your app tries to send an info that QuickBooks can’t understand. Sometimes this is because of an unsupported special character, or a field that has more characters than QuickBooks supports.

What you can do

Contact your app provider’s support for help and let them know of the error you get.

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