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QuickBooks Data Services FAQ

Learn how to send your file to our Data Services team.  Learn how to contact them and how to check the status of your case.

Note: In your Welcome Email, we send you instructions.  It'll have details and a link to upload your backup file. The subject line will have your case number.  The sender will be notify@quickbase.com.

How do I contact QuickBooks Data Services?

The QuickBooks Data Services team operates separately from the QuickBooks Support group you work with. Here's a quick run through.

Go to Data Services Customer Status Information (currently available only in English). Select Status Check and enter the info we request. You will see your personal communication channels. Channels will depend on the progress of your case.
  • Email: Email is the default communication method for Data Services. Please check your inbox throughout this process. You'll receive emails with detail info from the Data Services team. Each email will include your case number.
You can also send a general message to our Intuit Data Services general inbox if you'd like:

icu_canada@intuit.com

  • Message your assigned Data Services agent directly through your online case notes. The QuickBooks Data Services team works different hours than your standard care team. Your assigned agent might not work the Data Services support hours. Please allow 1 business day for replies.
  • Chat with a member of the Data Services team: These team members can help general tasks like pin resets. They can review your case notes with you. They'll help schedule a callback from an agent.

Note: QuickBooks Data Services has different support hours (Mon-Fri, 6 am to 6 pm, PT) than regular QuickBooks support. Please allow 24 hours for a reply.

How do I check the status of my case?

If you want to know the status of your active case, check out the Data Services Customer Status info. (This is available only in English at this time.) You can get an idea of when to expect your data file back.

What does my case status really mean?

  • Assigned: The case is assigned to a Data Services agent and a completion date is provided.
  • Waiting on files/invites/permissions: The Data Services team is missing a piece of info from you (ie. a file, permissions, invites, etc). Find out what info we need to start on your file. Check your inbox or chat with the Data Services team.
  • In process: Your case is active with the Data Services team. We are working on your data file and validating the fixes.
  • File uploaded: Your file is fixed and is ready for you to download.
  • Resolved: Your company file is fixed. You've confirmed the fix or it has been 3 business days without a response from you.
  • Cancelled: The case has been cancelled. It was cancelled by you or Data Services. We cancel the case if we don't receive the files we need to assign your case.
  • Additional research required: We've identified a complex issue in your file. It's been escalated to a higher level of the Data Services team. They'll try to identify the issue and fix it. This may delay the completion date.
  • Unrecoverable: Data Services can't fix your issue. You must restore a backup.

I've just started my QuickBooks Data Services case, now what?

When you report your issue to QuickBooks support, they'll set expectations for the Data Services process.  They'll provide some action items you'll need to take. Your case can't get assigned to the Data Services team until all of those action items are done.

Here's a quick summary of those action items.

For cases on a QuickBooks Desktop product

  • Your company file must be uploaded to the appropriate website.
  • If you're converting a 3rd party software to QuickBooks Desktop, you must provide the password for your company file from the 3rd party software.

For cases involving QuickBooks Online

  • We need permission. The link to provide permission to your case is in the Welcome Email you'll receive. The subject line will include your case number and the sender will be notify@quickbase.com.
  • You need to add Data Services as an admin user in your QuickBooks Online account.
    1. Select the Gear icon at the top, and then Manage Users.
    2. Select New.
    3. Select Company Administrator, and then Next.
    4. Enter qbo_supportteam@intuit.com then select Next and then Finish. Note: EasyStart users need to invite qbo_supportteam@intuit.com as an accountant.
      1. Select the Gear icon, then Manage Users.
      2. Go to the Accountants tab.
      3. Enter qbo_supportteam@intuit.com, then select Invite.
  • If you're converting a 3rd party software to QuickBooks Online, you must provide the password for your company file from the 3rd party software.

For cases involving both QuickBooks Desktop and QuickBooks Online

  • All of the above

Note: It's important to complete these actions as soon as possible to avoid delays. We review new data services cases hourly. If you miss any action items, it's possible your case will miss an entire day of Data Services work.

How do I upload or download my files?

Where do I upload?

    • If you haven't created a ticket with Intuit Canada Data Services for migration, click here to create a ticket.
    • LeapFile at http://intuitcanada.leapfile.com (currently available only in English) *File size limit is 2GB.

    What type of file can I upload?

    Your Current Software File Type Extension
    QuickBooks Desktop Pro/Premier/Enterprise
    • .QBW - Company file
    • .QBB - Backup file
    • .QBA - Accountant's Copy file
    • .QBM - Portable Company file
    3rd party software that you are converting to QuickBooks
    • Desktop Software: A backup or working file for the software you use. Include the password on a text document (if applicable).
    • Cloud Software: If you can't invite us as a user to your account, we'll need the login credentials for access to your company.

    Can I upload multiple files?

    You can upload multiple files to the case ID. You just have to upload them one at a time.

    What if my file is too large to upload?

    Sometimes files can get pretty big. No worries, we have a few options for you.

    • Create a portable company file (currently available only in English) to upload.
    • Snail mail. Send a copy of your data file on a USB drive to one of our Intuit locations.

    Note: Please include a prepaid / self addressed envelope with your drive if you wish to have it mailed back after your case is completed.

    Intuit Canada Data ServicesC/O Canada Care Case #5100 Spectrum WayMississauga, ON L4W 5S2

    What if I have a QuickBooks Desktop file, but no longer have the software?

    As long as you have a backup copy of your company file, you can use either of the options below to access your data:

    • You can install QuickBooks on a new computer. Just use your original license and product numbers.
    • You can use a trial version of QuickBooks Desktop (currently available only in English) to open your company file.

    Can I transfer my data from a 3rd party software to an Intuit product?

    If you're currently using a 3rd party software and want to give Intuit products a try, see below to find out what your options are. Learn what to expect from the transfer process.

    Transfer your data from QuickBooks Desktop and other applications

    Can I transfer my QuickBooks Desktop data to or from QuickBooks Online?

    There are lots of reasons why you might want to move your data.  You might want to save your info to the cloud and back up online data to a local drive.

    How is my business data protected?

    As long as you use the online form to upload your data to us, it will be protected.  We use the industry standard SSL encryption. Data is removed from our servers promptly after you have uploaded your file.   We store a copy on our local servers during conversion.Post conversion, we move your data to a secure offline storage where it's encrypted. It's best practice to have a password on your data file.

    How much does this service cost?

    See the QuickBooks Data Services price list (currently available only in English).

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