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Get help with QuickBooks products and services

by Intuit•12• Updated 3 days ago

Learn how to get help with your QuickBooks products and services.

Get help directly in your QuickBooks product. Use the Help option to search support articles, review support hours, or contact a product expert.

Find your product to get started.

QuickBooks Online

To get help with QuickBooks Online, follow these steps:

These steps apply to QuickBooks Online Simple Start, QuickBooks Online Essentials, QuickBooks Online Plus, QuickBooks Online Advanced, QuickBooks Online Accountant, or Accountant products. 

  1. Sign in to QuickBooks Online.
  2. Select the help icon Help.
  3. Select one of the following options to get help:
    • Assistant tab: Enter your question in the Type or ask something field, then select one of the answers or the options, which the QuickBooks Assistant provides.
    • Search tab: Enter your question in the Search questions, keywords, or topics field to get a list of related articles.

Connect with a trusted expert

If you still need help, follow these steps to connect to an expert. 

  • Assistant tab: Enter contact a human and follow the prompts till you see an option to connect with a support professional.
  • Search tab: Select Contact Us and follow the prompts.

QuickBooks Online expert service hours

Product nameSupport hours
QuickBooks Online Simple Start, Essentials, Plus, and Advanced• Phone support available Monday-Friday.
• Start a chat available Monday-Friday.
• Set up a call back available Monday-Friday. A support expert will call you as soon as one is available.
QuickBooks Online Accountant • Phone support available Monday-Friday.
• Start a chat available Monday-Friday.
• Set up a call back available Monday-Friday. A support expert will call you as soon as one is available.

QuickBooks mobile app

To get help with QuickBooks mobile app, follow these steps:

For Android:

  1. Sign in to the QuickBooks mobile app.
  2. Tap Menu 𓃑 , then tap Help.
  3. Tap Help and Support. Then, you can either
    1. Search articles: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles.
    2. Contact Us: Tap Contact Us, then follow the steps. You can either schedule an appointment or have us call you back as soon as possible.

For iOS:

  1. Sign in to the QuickBooks mobile app.
  2. Tap Menu 𓃑 , then tap Help.
  3. Tap one of the following options to get help:
    1. Articles and support:
      1. Search articles: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles. 
      2. Contact Us: Tap Contact Us, then follow the steps. You can either schedule an appointment or have us call you back as soon as possible.
    2. Ask QB assistant a question:
      1. Enter your question in the text field. QuickBooks Assistant will provide answers or options.
      2. Connect with an expert: If you still need help, type: Talk to an expert. Then, select one from Callback, Chat, or Ask the community.