Recover your Intuit Account if you can’t sign in
by Intuit•99• Updated 3 weeks ago
If you're having trouble signing into your Intuit Account, we can help in recovering your account if
- You have lost or forgotten your user ID or password
- You cannot get a verification code
Check out our other sign-in tips and troubleshooting for more info.
I forgot my user ID or password
If you forgot your username or password, but can still use your phone or email, you can still get into your account. This is the quickest way to access your account if you lost or forgot your login details.
- Go to our sign-in help page.
- Enter the phone number, email address, or user ID for your account.
- If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
- Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
- When prompted, reset your password. Or, you can select Skip.
Once you're back in your account, you can change the email address, phone number, password, or go right to your product. If you haven't already, we suggest you add your phone number to your account. That way, we can send you verification codes in the future when you try to sign in.
I’m having issues with my verification code
It can take a couple of minutes for your code to arrive. Here are a few things you can do:
- Check your junk mail or spam folder to see if the email went there.
- Check all email addresses you might've used to sign up for your account.
- Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
- You can get a new code sent to you by selecting the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page.
- If you lost your phone, check your text messages online at your cell carrier’s website.
- You may have accidentally blocked the phone number we sent a text message from. Make sure to allow or unblock our numbers on your iOS or Android device.
Other sign-in issues
( Back to top )
Sign in now for personalized help
See articles customized for your product and join our large community of QuickBooks users.