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FAQ: Central Bank of Ireland (CBI) requirements for QuickBooks

by Intuit•1• Updated about 3 hours ago

Find answers to questions about verification requirements for QuickBooks customers in the EU.

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What is the CBI?

The Central Bank of Ireland (CBI) is the group that supervises anti-money laundering and anti-terrorist financing regulations in Ireland. Their job is to prevent financial crimes while protecting personal information. 

QuickBooks Online with an automated bank feed is a regulated product. Because Intuit Ireland provides these regulated services, CBI regulations apply to all QuickBooks customers in the European Union whose services are operated out of Ireland.


I’m not located in Ireland. Why do these rules apply to me?

Because all European QuickBooks accounts are registered under and fall within the remit of Intuit Ireland, Intuit Ireland must comply with Ireland’s regulations regardless of the QuickBooks customer's actual location.

Important: This is not a "one-time check" but a mandatory update to ensure all active accounts meet current CBI standards. For official guidance, see https://www.centralbank.ie/about.


Why is QuickBooks asking for this information now?

In line with Central Bank of Ireland (CBI) requirements applicable to Intuit Ireland’s regulated activities, we have implemented customer identity verification (KYC/KYB) controls and are updating our records to ensure accounts meet applicable regulatory standards.

As a matter of policy and consistency, these controls are being applied across EU accounts, as QuickBooks customers throughout the EU are subject to EU regulatory frameworks (PSD2 and AML). These frameworks are enforced by national regulators, such as the CBI for Ireland.


What is the deadline for submission?

You must submit your documentation by 30 January 2026. We recommend doing this as soon as possible to ensure there is no disruption to your services.


What happens if I don’t provide the information by 30 January?

If your verification is not complete by the deadline, your automated bank feeds will be deactivated. You will not be able to connect new accounts or sync transactions automatically. You will, however, still be able to upload bank transactions manually using a CSV file.


What information do I need to provide?

The requirements depend on how your business is legally formed. This information will be used to verify the business identity as required by Irish regulations.

  1. Legal name and owner title (use Chief Executive Officer if no other options apply).
  2. Valid, unexpired government-issued identification.
  3. Physical address (no P.O. boxes).
  4. An official document with your address (like a utility bill or bank statement) if it isn’t shown on your ID.
  1. Entity legal name and physical address (no P.O. boxes).
  2. A valid, unexpired government document containing either: (a) business name and address, (b) business name and director names, or (c) business name, address, and directors. Examples include:
    • Company/Corporate Profile Report
    • Articles of Incorporation
    • Certificate of Incorporation
    • Business license (unexpired)
  3. Names of individuals (not other entities) who ultimately own more than 25% of the business.
  4. Names of major decision-makers (at least one name is required).
  1. Non-profits: Names of individuals with governance and management roles (e.g., board of directors, officers, or members with voting rights).
  2. Trusts: Names of individuals serving as settlor/grantor, trustee(s), and protector.
  3. A valid, unexpired government document containing either: (a) entity name and address, (b) entity name and controlling individuals, or (c) entity name, address, and controlling individuals.

How do I submit my documents?

Intuit will email you a secure link that takes you to an application where you can upload your files.


How do I know if my upload worked and what happens next?

Once you have uploaded your files and selected Review and finish, you will see a message confirming that your documents were submitted successfully. 

It will take 7–10 business days to review your files.

You won't hear from us again unless we need further information. If everything is correct, your bank feeds will continue to work as usual.


How will my information be used?

The information will be used to verify your business identity in adherence to Irish and EU regulatory obligations. This includes:

  • Verifying entity name, address, and registration status (if applicable).
  • Verifying names of directors and other entity-controlling parties.

I don’t use bank feeds anymore, why did I get this email?

You received this notice because our records show you still have an active bank connection in QuickBooks Online, even if you haven’t used it recently. If you want to keep the option of using automated bank feeds in the future, you must provide the required information by 30 January.


How do I update my company information in QuickBooks?

If we couldn't verify your info automatically, please manually update it:

  1. Go to Settings âš™ and select Account and settings.
  2. Select Company.
  3. Select Edit ✎ in the Address or Company name section.
  4. Update your details and select Save.

Information for Accountants

Answers to help you manage the verification process for your clients.


How will these changes affect my firm and my clients?

Clients who do not complete the verification process will lose their automated bank feeds. They will be unable to connect new bank accounts or sync transactions automatically. However, their ability to manually upload transactions to QuickBooks Online using a CSV file will not be affected.


Can I complete the verification for my clients?

Yes. You can use the secure link sent to the client (or yourself) to upload the documents. However, ensure you enter the business owner's details, not your own. If the details match the accountant instead of the owner, the verification will fail.


How do I know which client an email is for?

If you manage several QuickBooks Online accounts, check the email from QuickBooks for the specific Case reference number. When you click the link to submit documents, ensure you enter the account details and reference number exactly as they appear in that specific email.


Why am I seeing reminders for a client I no longer work with?

Even if you have removed yourself as the "Accountant on file," you may still be registered as the Primary admin. To stop these notifications, you must transfer the Primary admin role to the client.


Does this affect clients who already have bank feeds set up?

Yes. These CBI requirements apply to all bank connections, including existing ones. All affected clients will receive an email notifying them of the need to provide updated information.


When will my clients be notified?

We’ll reach out to existing customers via email when it’s time to provide updated information.