What's happening?
As of 2024, Intuit France SAS will cease providing connectivity between QuickBooks and your banks. Moving forward, bank connectivity in QuickBooks across the European Economic Area (EEA,) will be offered by Intuit Software Ireland Limited.
How does this impact me?
For customers with existing french connections
From the first week of January 2024, connections to French bank accounts will be deactivated. From this point onwards, customers will have read-only access to their bank feeds. We’ll let you know at least 30 days in advance, if your bank will be impacted.
Note: This does not apply to Crédit Agricole bank connection. For this connection, the section below regarding other EEA bank connections will apply.
For customers with other existing EEA bank connections
From April 2024 onwards, some customers may begin to experience bank error 390. This means that connection for that particular bank has been migrated to our regulated entity Intuit Software Ireland Limited and requires re-connecting. We’ll let you know in advance if your bank will be impacted.
Follow the steps below to re-connect your bank account:
- Go to Transactions, then select Bank transactions (Take me there).
- Select the blue tile for the bank account you need to reconnect.
- Select the Sign in link.
- Enter the user ID and password you use to sign in to your bank's website.
- Select the accounts you want QuickBooks to download transactions from. Then select Continue.
- When you're ready, select Update to get the latest transactions from your bank.
If you still see the error, follow the steps to disconnect and re-connect your account.
Note: Before disconnecting your account, be sure to make note of any uncategorised transactions to avoid duplicates upon reconnection.