Fix bank error 101 in QuickBooks Online

Learn how to fix error 101 when trying to connect your bank in QuickBooks Online.

There are a few reasons you'd see error 101, and we’re here to help you fix it. Here’s how.

Step 2: check if your account is active

1. Log in to your bank's website.

   In a new tab or a different browser, sign in to your bank's website to see if you can get in without any errors.

2. Check if your account is active.

   Your account is considered active if there’s an existing balance, or if there were transactions in the past 12 months.

   If you’re supposed to have an active account but still unable to log in to your bank’s website, contact them directly.

3. Look for missed prompts.

   Go back to your bank’s website and look for messages that need your confirmation (for example, new terms and conditions).

   Acknowledge the prompt, then go back and refresh your account in QuickBooks Online.

If you are still experiencing banking error 101 after 72 hours you can contact the QuickBooks support team by signing into your QuickBooks company file. Select the Help (?) icon, in the top right of your file, then in the Search tab, select Contact Us.