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Can't export a report to PDF in QuickBooks Online

by Intuit Updated 5 days ago
Some of your reports will look different depending on whether they're in the classic view or new enhanced experience. Learn more about the new enhanced experience.

Find out what to do if you can’t email or export a report as a PDF file in QuickBooks Online.

When you try to email or export any of your reports as a PDF file, you might get one of the following errors:

  • “Something went wrong. Please try again later.”
  • “404: Page not found.”
  • The report doesn’t show up completely.
  • Page is stuck on a spinning or loading wheel.

This is because your report reached the 50,000 cell limit for exporting to PDF.

Export report to Excel

You can export the report to Excel instead to see how well your business is doing.

To do this:

  1. Go to Reports (Take me there), then select the report you want to export.
  2. Select the edit icon Image Alt Text to rename the report to distinguish it from the other reports.
  3. Select Save As to save any customisations done.
  4. Go back to Reports, and select Custom reports.
  5. Select the report you just saved.
  6. Select Export/Print Image Alt Text, then select Export to Excel. Your file is automatically saved in your browser’s Download folder.

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