Troubleshoot tax payment issues in QuickBooks Online

Having trouble with your tax payment? If you can't delete or deactivate the payment, it might be linked to a bank transaction or be recorded in the old tax system. Unmatch the bank transaction or edit the original transactions from the old system to fix this.

If the transaction is matched to a bank transaction

If you see the error message "We're sorry, we can't delete filed tax right now. Please try again later." or "We're sorry, we can't deactivate the tax you selected. Please try again later. Contact support if waiting and trying again doesn't resolve the issue", the transaction may be matched to a bank transaction.

Follow these steps to unmatch the transaction:

1. Follow this link to complete the steps in product
2. Select the bank account you used to pay for the tax payment.
3. Select the Posted tab.
4. Find the transaction you want to delete. It should be matched to another transaction.
5. Select Undo to unmatch the transactions.
6. Go back to the Taxes menu and delete the transaction.

If you were using the earlier tax system and not the tax centre

If you see the message "This tax was recorded in the old tax system. Write a cheque to record a payment for this tax. Payments recorded via Write cheque will not appear in the recent tax payments table below", you must edit the original transactions.

You'll need to edit each transaction that's part of the original tax payable amount:

1. Find and open each transaction.
2. Remove the current tax line item.
3. Use the tax items in the transaction.
4. When you're done, select Save.

Once transactions are re-associated, create a journal entry to move the liability from the new current tax liability account to the original tax liability account.

Managing payments from the earlier system

If you've been using QuickBooks Online and paying tax using the earlier method, you may need to record tax payments using the earlier method and the Sales Tax Centre for a time.

• If you have outstanding transactions using the earlier tax method, record tax payments the same way you did in the past.
• Record new tax payments in the tax Centre that charge the new rates you set up.