If part of the page in QuickBooks Online is cut off or there is no scroll bar to view the rest of the page from, here are a few areas to check:
The browser's zoom settings
Note: The zoom function can be easily activated without you getting any notifications.
Mozilla Firefox
See the Mozilla support article Font size and zoom - increase the size of web pages.
Google Chrome
See the Google support article Change text, image & video sizes (zoom).
The computer's display settings
To display all pages properly, QuickBooks Online requires these settings:
- Screen resolution set to 1024x768 or higher
- Dots-per-inch (DPI) set to "Normal" or "100%"
Note: We recommend that you maximise the browser window for working in QuickBooks Online, particularly if your resolution is 1024x768.
Here's how you can check these settings on your computer:
Windows
For Windows PC, See Microsoft's support article Change your screen resolution in Windows.
macOS
For Macs, see Apple's support article Change your Mac display’s resolution.