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QuickBooks Desktop discontinuation support hub

by Intuit• Updated 4 months ago

Here’s what you need to know about the QuickBooks Desktop service discontinuation. This includes help information about how to move to QuickBooks Online.

Why are you discontinuing QuickBooks Desktop?

Helping you stay compliant is our priority. With previous changes to accounting and tax regulations, and with more on the horizon, we have taken the decision to discontinue all QuickBooks Desktop services for our Ireland customers on 30 June, 2023. This includes all versions of QuickBooks Desktop Pro, Premier and Enterprise.

Move to QuickBooks Online

Thinking about moving to QuickBooks Online? Great! We want to make sure your move experience is as seamless as possible. That’s why we’ve partnered with Movemybooks, a self-service data conversion tool that automatically converts and transfers your QuickBooks Desktop data to QuickBooks Online.

Moving your data out of QuickBooks Desktop

If you wish to download your data to move out of QuickBooks Desktop completely, follow these steps:

Back up and save a copy of your desktop data file.
Export your lists and create a detailed chart of accounts report, plus open transaction reports to help you set up.
Download all your sales and purchase invoices, then complete the following:
1. Go to Preferences and remove the period end date.
2. Check any spelling and notification of changes made before you start – this will let you to print without having to confirm multiple times.
3. Select the invoices for the year you want to download.
  Note: You can download the entire year. We recommend downloading invoices by month if you have more than 25 invoices per month. You can print or download the invoices as a PDF and save them in a folder.
Download and save copies of all your bank statements.
In your new accounting system, enter the opening balances into your chart of accounts and import your customer and supplier lists.
Finally, re-create or import your open transactions and adjust your open balances accordingly.

Frequently asked questions

Can I move all my companies at the same time to QuickBooks Online?

Unfortunately no, but there is support available to help you make the switch. Reach out to your accountant manager, or you can contact us on 0808 168 9533.

Unfortunately no, but there is support available to help you make the switch. Reach out to your accountant manager, or you can contact us on.

How are you supporting accountants who are not yet on QuickBooks Online for Accountants?

Contact us on 0808 168 9533, and we can connect you with an account manager who will be happy to discuss your firm's requirements.

How can I move my QuickBooks Desktop data?

Our help article will help you move from Desktop to QuickBooks Online as smoothly as possible.

I'm based in Ireland, can I move my data to QuickBooks Online for UK or IE?

Yes, you can. Follow the steps in our help article to move from Desktop to QuickBooks Online.

Can I use the QuickBooks Desktop version for the US or Canada?

Unfortunately this isn't possible as UK company data files are not compatible with the QuickBooks version for US or Canada.

Where is the new version of QuickBooks Desktop?

QuickBooks Desktop 2021 is the last version that will be supported for customers in the UK and Ireland.

When will support and access to QuickBooks Desktop for subscribed customers stop?

Customers in the UK and Ireland with QuickBooks Desktop 2021 subscriptions will be fully supported until 30 June, 2023. Support and access to QuickBooks Desktop will stop after this date for all subscribed users.

I have an outright licence, can I continue to use QuickBooks Desktop?

Customers in the UK and Ireland using outright licences for QuickBooks Desktop 2021 will be supported until 30 June, 2023. Access to support, excluding installation and activation services for QuickBooks Desktop will stop after this date.

Will I have a read-only view when using UK Desktop from 30 June, 2023?

You can backup your QuickBooks Desktop data with the data export tool. This tool lets you download your company data onto your computer for safekeeping.

Will I be able to access the last version that I am on after 30 June, 2023?

You can if you have an outright licence for QuickBooks 2015 or earlier versions. Only QuickBooks Desktop 2016 and newer editions are available on a subscription basis.

I've cancelled my subscription but I want to keep using QuickBooks Desktop again – can I resubscribe?

You can resubscribe to QuickBooks Desktop if you reactivate your subscription within 27 days of cancelling. After 27 days, your subscription is deemed cancelled and you will not be able to buy a new subscription.

Can I still buy an outright licence for QuickBooks Desktop?

No. We have stopped selling all versions of QuickBooks Desktop in the UK.

No. We have stopped selling all versions of QuickBooks Desktop.

Can I upgrade/downgrade my QuickBooks Desktop subscription if I have an outright license?

Unfortunately, no. Only existing customers are able to upgrade/downgrade their subscriptions.

Is it possible to move back to QuickBooks Desktop from QuickBooks Online?

You can use both products at the same time. If you choose to cancel your Desktop subscription, you can always resubscribe again as long as it's within 27 days of cancelling your subscription.

Why is QuickBooks Desktop still available in other countries?

The decision to discontinue QuickBooks Desktop is localised to the UK only. This is due to market conditions, the new Making Tax Digital for VAT rules, and regular updates to tax requirements. Plus, the increasing demand for cloud-based applications is causing the decline of demand for desktop software.

Will subscriptions automatically end in June 2023?

Yes. Billing will stop on 30 June, 2023. Access to QuickBooks Desktop and support will also stop on or shortly after this date.

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