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Void or refund customer payments in QuickBooks Online

by Intuit•6• Updated about 23 hours ago

Learn how to void or refund payments processed in QuickBooks Online.

Sometimes you may need to void or refund payments. Here's how to void or refund a payment transaction in QuickBooks Online so everything is processed and your accounting stays accurate. We'll also show you how to give partial refunds.

Tip: It’s important to understand the difference between voiding and refunding a transaction. Voiding cancels the transaction as if it never happened. Refunding a transaction returns money to the customer.

Find out when to void or refund a transaction

  • Void: Transaction batches close at 3:00 PM PT every business day. If you void the payment before the batch closes, you can avoid the processing fee.
  • Refund: After the batch closes, you’ll need to process a refund. You can do this as a full or partial refund. Keep in mind that there are fees for refunding transactions.
  • Payment transactions batch at a particular specific time every business day, which may vary based on region. If the payment transaction isn’t batched yet, you can void it. If you void the transaction before the payment gets processed, you’ll avoid a fee.
  • If the payment transaction has already batched, you’ll need to give your customer a refund. You can refund the whole amount or refund specific products, services, or fees. Keep in mind that there are fees for refund transactions. If you already set up instant deposits, the payments are batched automatically.

Void a sales receipt paid by credit card

Follow this link to complete the steps in product Open this link in a new window

  1. Find and select the sales receipt you want to void.
  2. In the Action column, select Void from the â–Ľ dropdown.
  3. Select Void transaction on the message pop-up.
  4. The transaction is now voided, and you will see the Status as Voided.
    Note: If you want to make changes or print a copy, select View/Edit, or Print from the Action column. You can also see other options when you select the â–Ľ dropdown.

Void an invoice paid by credit card

Follow this link to complete the steps in product Open this link in a new window

  1. Select the invoice for which you want to void the payment.
  2. In the Action column, select Void from the â–Ľ dropdown.
  3. Select Void invoice on the message pop-up.
  4. The transaction is now voided, and you will see the Status as Voided.
    Note: If you want to make changes or print a copy, select View/Edit, or Print from the Action column. You can also see other options when you select the â–Ľ dropdown.

Refund a customer's credit card payment

There are a few ways you can refund a payment in QuickBooks Online. Follow these steps based on how you received the payment.

Before you issue a refund, take note of the following:

  • Credit card refunds can only go back to the original card used for the payment. You might need to talk to your customer to verify this info.
  • You can only refund up to the amount of the original sale.
  • You can only refund a credit card payment within 90 days of the sale.
  1. Select + New or + Create. Then select Refund receipt.
  2. From the Customer â–Ľ dropdown, select the customer you want to issue a refund to.
  3. Fill out the fields with the same info on the original sale.
    • To issue a refund to their credit card, select Credit Card from the Payment method â–Ľ dropdown.
    • To issue a refund to their bank account, select Direct Debit from the Payment method â–Ľ dropdown.
      Note: If you don't have Direct Debit in the Payment method â–Ľ dropdown, select + Add new, then select Save.
  4. From the Refund From â–Ľ dropdown, select the account you want to issue the refund from.
  5. Add all products or services the customer returned in the Product/Service column.
  6. Make sure to fill the date, quantity, rate, amount, VAT, and other fields accordingly, then select Save and close.
  1. Select + New or + Create. Then select Refund receipt.
  2. From the Customer â–Ľ dropdown, select the customer you want to issue a refund to.
  3. Enter the details in the fields using the same info from the original sale.
  4. Select the payment method and the account from which you wish to refund the customer.
  5. Select Save and close.
    Note: If you need to issue a partial refund, you can edit the items or amount accordingly.

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