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Why do I see a SST charge for my QuickBooks Online plan?

What is happening?

Note: Please note this article is for QuickBooks customers in Malaysia.

The Royal Malaysian Customs Department (RMCD) expanded the list of electronic services provided by non-resident suppliers subject to Sales and Services Tax (SST). As a result, Intuit Limited, providers of QuickBooks, is now a SST registered entity in Malaysia.

Starting on your next bill date on or after 01 March 2020, we will be required to collect 6% SST on all QuickBooks Online subscriptions. SST charges are collected by Intuit on behalf of the government and as such, should not be considered as a price increase.

For more information, visit

What should I do?

If you have a SST Registration Number, you must complete these steps for it to be reflected on your invoice.

  1. Sign in to your QuickBooks Online account.
  2. Select Settings ⚙, then select Account and Settings.
  3. In the Company name section, select the Edit ✎.
  4. Enter your SST Registration Number in the Sales and Service Tax ID field.
  5. Select Save.

Thank you for using QuickBooks Online.

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