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gnrao1551
Level 1

GST Tax rates

We have recently registered our firm’s Account in Quick Books on trail basis. The firm is mainly dealing with exports and the turnover is more than 5 crores during the last year. More than 95% of our inputs are from only one supplier. As we are exporting the items, we have a special GST rates i.e. 0.10% CGST and 0.10% of SGST.
After registering with Quick Books, we have added the two tax rates i.e. 0.10% CGST and 0.10% SGST by using “ADD TAX RATES”. Further, we have grouped the above two tax rates i.e. 0.10% CGST and 0.10% SGST under 0.20% of GST by using the “GROUP RATES”.
We have added the above Tax rate i.e. 0.20% of GST to the “PURCHASE BILL” received from our main customer. The above rate i.e. 0.20% GST when applied, have calculated the amounts 0.10% GST and again 0.10% of GST instead of 0.10% of CGST and 0.10% SGST. The above tax rate, when applied, though has given the amount correctly i.e. at 0.10% rate, but the tax rate nomenclature has not correctly furnished i.e. 0.10% CGST and 0.10% SGST and instead it says 0.10% GST and 0.10% GST. In view of the this discrepancy, we feel that our “TAX LIABILIITES ‘ will not be available correctly available in Quick Books as 95% of our supplies comes from the above customer.
In view of the above, we request you to kindly provide us the guidance /help to solve the above problem at the earliest so that we can use the Quick books soft ware for our accounting purposes.
Kindly advise.

 

My mail address is "[email address removed]"

4 Comments 4
svaishnavi
Moderator

GST Tax rates

Hello,

Welcome to QuickBooks Community.

 

QuickBooks does not support custom created GST rates at this time. Please keep this page handy to find out about the latest feature launches in QuickBooks. 

gnrao1551
Level 1

GST Tax rates

Thanks for your guidance in the matter. This means, the GSTR returns generated in quick books will not reflect correctly. However, thanks for the information. 

hakson52
Level 1

GST Tax rates

Did you get a solution to this error?

 

Facing same issue

RCV
QuickBooks Team
QuickBooks Team

GST Tax rates

Let's perform some troubleshooting steps to get this sorted out, hakson52.

 

As what svaishnavi mentioned, QuickBooks does not support custom created GST rates at this time.  I've checked here om our end and there's no reported case about this one. There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes incorrect tax rate in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use a supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

If the same thing happens, please reach out to our Customer Support Team, you may send a message via chat. They'll pull up your account in a secure environment and investigate what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Start a chat. and type in your contact info.

 

Visit our QBO Help Article page to learn more about running your business in your account.

 

The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend.