GSTR2 3B2B Bills without reverse charge

Welcome back to QuickBooks Community, @wgi11.

I know the importance of generating the GSTR2 - 3. B2B Bills without reverse charge report in QuickBooks Online (QBO). This way, you'll be able to file your return for June 2020 and keep your account updated.

There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. You can isolate this by logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Reports menu, then pull up the GSTR2 - 3. B2B Bills without reverse charge report. If you're able to do so, return to your regular browser and clear its cache and cookies. This will refresh the system and remove the older data that cause the system's viewing and performance issue. However, if the issue persists, I'd recommend generating the said report using other supported browsers.

In case the issue continues after performing the steps above, I'd recommend contacting our QuickBooks Online Support team. They can further investigate the case and create an investigation. With this, they'll be able to provide updates via email. Just go to the Help menu, then select the Contact Us button. We've updated our support options, to talk to one of our representative, kindly follow these steps:

1. Go to the Help menu.
2. Select the Contact Us button.
3. Type in your concern in the What can we help you with? field.
4. Click Let's talk.
5. Select the Get the number option.
6. Enter all the necessary details.
7. Click Get the number. Then, you'll be provided with the phone and a case number.

I've attached a screenshot below for your reference.

To learn more about what is a GSTR 2 return and its contents, kindly refer to this article: Understanding GSTR 2 form. It also contains instructions on where to file the said return in the Where to file GSTR return? section.

Please let me know if you have other concerns. I'm just around to help. Take care always.

I have tried every option but it's not working.  I have tried 3 browsers and also in incognito mode.

Something has changed for "GSTR2 - 3. B2B Bills without reverse charge" report since first week of August 2020.   We have been using this report for over the year and it use to work fine. 

Now this report for July 2020 is showing negative numbers for CGST/SGST and June report is failing with an error - "Something went wrong. We are working on it.". 

We are not the only one who are complaining about this issue. - https://quickbooks.intuit.com/learn-support/en-au/gst-and-bas/something-went-wrong-we-are-working-on...

I suppose quickbook should roll back changes if it's not working. We are not able to file June 2020 return because of this issue.

I have raised with quickbook on call but it's not resolved yet. I have also raised on chat and but the customer service guy left without answering my questions.

Hello there, wgi11.

I see that you've tried several possible solutions and put more effort into resolving this unusual behavior, as suggested by my colleague above. I also got the point on how important to fix it as it affects in filing your June 2020 return.

Usually, the troubleshooting offered above will help to work QuickBooks reports properly. Since clearing the cache and using a private browser doesn't work, I would suggest getting in touch with one of our specialists. This is to investigate why the GSTR2 - 3. B2B Bills without reverse charge report unable to generate.

Our specialist has appropriate tools to use to figure out what triggers the report to generate accurately. I see that you've tried contacting them via phone and chat. However, I would still recommend doing it since it's the best way to get this thing done through the help of their tools. To contact them, please follow the steps given by my colleague.

Please let me know how the call goes. I want to make sure that you'll get the accurate details of your concern. I hope you're doing well. Take care and stay safe.

It's still not fixed

Hi there, wgi11.

This isn't the kind of impression that I'd like you to have. We know how much time it can take when something isn’t fixing. Which is why we make great efforts to deliver customer satisfaction at all times.

I also see that providing contact support is already shared several times. However, I still suggest reaching them. They have the tools to check your account to investigate why the issue still continues to occur. Please follow the steps provided by my peer on how to reach our Phone Support.

Please refer to this article to see different information about GSTR2 reports generated in QuickBooks and how it works: Know more about GSTR2 reports in QuickBooks.

Let me know if you have any other concerns. I'm always here to help. Take care!

This issue is still persisting. It is not simply a browser problem, it is a bug. If you see the ITC available in GSTR2 3B2B Bills without reverse charge, it will show 1 tax (CGST or SGST) as positive and 2nd tax (CGST or SGST) as Negative. 

This is bug in this particular report only. The reason for my belief is GSTR 3B is showing the ITC (CGST and SGST in Total ) as correct amount, then why the invoice wise detail in  GSTR2 3B2B show 1 tax as positive and other tax as Negative. 

Also, the amount are also getting posted correctly in Financials reports such as Profit & Loss and Balance Sheet.

As the QBO has not provided the solution despite so many months, it is their reputation that support staff used to say the best things and Global technical team does not listen to their own support staff. I have experience of over 16 years in QB Desktop (US) and QBO since its inception. They do the things on their own sweet will , not on the feedback of their customers or their support staff