When communicating with a representative through phone or chat, they always have a ticket as a proof of the interaction. When cases like sudden disconnection, the ticket will be leaved as open so the next representative can catch up.
You can reach out to them again and continue the process that was left of.
Click Help in the upper-right corner and select Contact Us.
Enter the details of your concern and click Let's talk.
Select how you want to reach them and enter the necessary information to complete your request.
Click Help in the upper-right corner and type Talk to a human.
Type I still need a human and another options will appear.
Type those phrases repeatedly until you get this response:
OK. Here’s a shortcut to connect with my humans.
Click the Contact us link and select how you want to reach them.
Enter the necessary details to complete your request.
Aside from that, you can also provide additional details about your concern. We might be able to provide you steps on how to fix your issue. We'd appreciate anything you can add with this.