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SebastienBruggeman
Level 2

When will the standard chartered business banking connect issue be fixed ?

(singapore)
14 Comments
Kristine Mae
QuickBooks Team

When will the standard chartered business banking connect issue be fixed ?

I haven't seen any open investigations concerning the Standard Chartered Business banking, SebastienBruggeman.

 

We have a few steps that you can try to fix it. Yours might be caused by a connectivity issue.

 

Let's start with updating the bank account manually. This updates or refreshed the connection between your bank and QuickBooks Online. Here's how:

  1. Click Banking.
  2. Go to the Banking tab.
  3. Select Update.

If it's still not connecting, log in to your bank's website and check for any messages or alerts. It blocks the transactions to be downloaded.

 

If you've encountered an error, though, please refer to this article, and go directly to Step 3. You can follow the links to resolve specific banking errors.

 

Once they're added to the program, you can already categorise and match the bank transactions.

 

Get in touch with us if you have additional questions. We're around to help you out.

SebastienBruggeman
Level 2

When will the standard chartered business banking connect issue be fixed ?

Dear Kristine Mae, your support team has confirmed a couple of weeks ago there is a backend issue and that your engineers are in contact with Standard Chartered Bank. You can check the chat interactions with my account.

The error is 102 regardless of the time of day. It's not an issue of login. Manual import works but that's exactly the thing I would like to avoid.

MaryLurleenM
Moderator

When will the standard chartered business banking connect issue be fixed ?

We're unable to check your account here in the Community, SebastienBruggeman.

 

To make sure you're up to date with your bank transactions, you'll want to manually import them for now.

 

Download the data from your bank then map the transactions in the following supported formats or file types:

Once the bank file is ready, start importing the file to your QuickBooks Online company. Follow these steps:

  1. Click Banking from the left navigation panel.
  2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
  3. Select Browse and choose the file you downloaded.
  4. Choose an account from the list, then Next.
  5. Follow the on-screen instructions to map the fields.
  6. Select the transactions to import.
  7. Click Yes.
  8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

 

Let me know if you have any other questions. I'll be more than happy to help. 

dyanawu
Level 2

When will the standard chartered business banking connect issue be fixed ?

This has absolutely not been resolved and is still ongoing. I've tried multiple times since the start of the month and am constantly having error 102.

JessT
QuickBooks Team

When will the standard chartered business banking connect issue be fixed ?

I can see that this is already affecting your routines, dyanawu.

 

For now, please consider uploading your transactions, as suggested by MaryLurleenM. Then, please contact our Support, and let them know that you're having this issue, too.

  1. Click on Help and choose Contact Us.
  2. Paste your question in the text box and click Let's talk.
  3. Choose Email.

Let me know if have other questions in mind.

dyanawu
Level 2

When will the standard chartered business banking connect issue be fixed ?

Hey @JessT - thanks, I've sent an email too. I've already uploaded my transactions, but it's really frustrating - my work in Quickbooks usually takes me an hour within the first few days of the month maximum as it's part of some volunteering I do, and now it's past half the month and still doesn't seem to work :(

SebastienBruggeman
Level 2

When will the standard chartered business banking connect issue be fixed ?

Totally agree, the manual 'solution' is not a solution at all but a quick fix. Would love to see proper acknowledgement there is an issue, get it properly communicated and a timeline. 

MaryLurleenM
Moderator

When will the standard chartered business banking connect issue be fixed ?

Your feedback means a lot to us, SebastienBruggeman.

 

There is no reported issue here on our end. Customers who encountered the same error is offered to manually import transactions for now.

 

If ever we bump in to this error, I'll be sure to let you know. I'll get back to you on this thread and provide an update.

 

Let me know if you have other things you want to share.

SebastienBruggeman
Level 2

When will the standard chartered business banking connect issue be fixed ?

Dear Mary Lurleen,

 

Clearly there is an error - so what does it take to get this escalated and solved because I pay for convenience, not to manually export, import etc 

 

dyanawu
Level 2

When will the standard chartered business banking connect issue be fixed ?

@MaryLurleenM what exactly about @SebastienBruggeman's original comment saying that QuickBooks engineers had already confirmed there was an issue isn't clear? Why are you still saying there's no incident? And we don't need _you_ to run into the issue - we need you to fix the issue _we're running into_.

JamesDuanT
Moderator

When will the standard chartered business banking connect issue be fixed ?

Thanks for getting back to us, SebastienBruggeman and dyanawu.

 

To get your concern escalated to our higher tier, I'd recommend contacting our Technical Support Team just like JessT suggested on the earlier response. They'll be the one to create a ticket for escalation and further assist you.

  1. Click Help in the upper-right corner and select Contact Us.
  2. Enter the details of your concern and click Let's talk.
  3. Select how you want to reach them and enter the necessary information to complete your request.

Or

  1. Click Help in the upper-right corner and type Talk to a human.
  2. Type I still need a human and another options will appear.
  3. Type those phrases repeatedly until you get this response:
  4. OK. Here’s a shortcut to connect with my humans.
  5. Click the Contact us link and select how you want to reach them.
  6. Enter the necessary details to complete your request.

We appreciate your patience as we get this working.

dyanawu
Level 2

When will the standard chartered business banking connect issue be fixed ?

@JamesDuanT hey, here's the case number I opened via email 19 hours ago[removed].

 

All I've gotten from there is advice to retry. And in incognito.

 

Nah, it's still not working. It hasn't worked since the first time I tried in July. It's not behaving the same as it used to either. Please don't make me repeat information that I inclueded in the email chain - in the same way I'd have liked if the CS rep in email didn't ask me questions answered in this thread that I linked to and that should be, minimally, visible on the internet.

Bgoh
Level 1

When will the standard chartered business banking connect issue be fixed ?

Has this issue been fixed? I’m still getting a 103 error despite inputting the correct login credentials

ShiellaGraceA
QuickBooks Team

When will the standard chartered business banking connect issue be fixed ?

Hi @Bgoh,

 

I'll share some information about bank error 103. It usually means the user ID or password is incorrect for the bank account you’re trying to connect. You'll want to edit your bank sign-in info in QuickBooks to fix this. Please be aware of the One-Time-Password as they're sometimes required.

 

Here's how to do it in QBO:

  1. From the left menu, go to Banking.
  2. Highlight the bank account, then tick Edit ✎.
  3. Tap Edit sign-in info.
  4. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
  5. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
  6. Click Update.

Check out this guide for details: Fix bank error 103.

 

If you're still getting the same results, please contact our Customer Care Support so we can further investigate. You can use this link to reach out.

 

Additionally, you can visit our page in case you need help with other QBO tasks. Just browse for specific topics and look for responses that fit your concern.

 

Thanks for coming by, feel welcome to message me here if you still have questions or concerns with your bank account. I'm always here to help. Take care and have a good one.