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Hello there, @ice6. In this article, I'll discuss the GST differences in QuickBooks Online.
If you need to modify a tax rate, we recommend creating a new one rather than updating an existing one. This is because the current rate may have been used on earlier purchases, and altering it could lead you to lose track of your sales tax.
Furthermore, if the outcome remains the same, we recommend contacting our support team once more. They're the ones that can help you with this issue.
Here's how to contact them:
Please note that we are available M-F from 6 AM to 6 PM PT. For QuickBooks Full Service Payroll and QuickBooks Online Payroll Elite/Premium, any time, any day.
I've also included some links regarding GST in QuickBooks in case you need further information:
Always know that we're here for you 24/7, so you can contact us at any moment. Have a pleasant day.
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