Troubleshoot bank rules in QuickBooks Online

If your bank rules aren't getting applied, it might be because you’re using a rule based on bank text instead of description, or vice versa. 

Here are the differences:

• The bank text is the same information the app receives from the bank. The bank text is the transaction you'd see listed in your bank account or on your bank statement.
• The description is a simplified version of the bank text to make it easier to understand. For example, the app might simplify bank text by only giving the supplier's name.

By default, the app shows the description in your list of transactions. 

Here’s how to show the bank text instead:

1. Go to Transactions, then select Bank transactions (Take me there).
2. Select the Settings ⚙ within the Bank transactions section.
3. Select Show bank details.

Bank rules work similarly in QuickBooks Online as they do in QuickBooks Desktop. If your rules have been automatically migrated from QuickBooks Desktop, notice the following differences:

• QuickBooks Online supports up to 5 conditions per rule. The first 5 conditions for each rule from QuickBooks Desktop are migrated.
• QuickBooks Desktop bank rules containing Begins with and Ends with clauses are matched with the Contains clause once migrated to QuickBooks Online.
• If a migrated QuickBooks Desktop bank rule contains both Money in and Money out conditions, two bank rules are created in QuickBooks Online.

Find out more about how features and data move to QuickBooks Online.