What to do when your bank feed experiences an outage

We're currently experiencing an outage, Error 390, with the bank feed connection between QuickBooks Online and DBS Bank. During this outage, your transactions will no longer be automatically imported into QuickBooks.

We've compiled some steps you can take to minimise disruption and keep your financial records up to date while we work to restore the connection and upgrade your service.

Move forward with your banking

You can still have your transactions from DBS imported into QuickBooks by disconnecting your bank account and manually uploading your transactions using a .CSV file.

1. Disconnect your bank feed

To make sure you don't lose any transactions when disconnecting, we suggest you accept any transactions that are still in the For review tab before disconnecting your account.

Follow this link to complete the steps in product.

1. Select the pencil ✎ icon on the bank you wish to disconnect, then select Edit account info. You will notice an Error 390 on the impacted feed.
2. Tick the box labelled Disconnect this account on the save. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
3. Select Save and Close.

2. Manually upload your transactions into QuickBooks Online using a .CSV file

2a. Pick a start date

To avoid entering duplicates, you need to know the date of the most recent existing transaction currently in the account:

Follow this link to complete the steps in product. 

1. Find the bank or credit card account you want to upload the transactions into.
2. Select Account history.
3. Find and write down the date of the most recent transaction.

2b. Get transactions from your bank

1. Sign in to your financial institution’s website.
2. Follow your financial institution’s instructions for how to download CSV files of your transactions to your computer. Every financial institution has different steps.
3. Make sure the date range for the download starts after the last transaction.
4. Download your transactions. 
5. Save the file somewhere you can easily find it, like your computer's desktop.

2c. Manually upload the transactions back into QuickBooks

Follow this link to complete the steps in product. 

1. Select Upload transactions.
2. Select Drag and drop or select files, then upload the file you downloaded from your bank. Then select Continue.
3. In the QuickBooks account dropdown, select the account relating to the one you disconnected earlier. Then select Continue.
4. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
5. Select the transactions you would like to import. Then select Continue.
6. Select Yes.
7. When you've accepted your transactions, select Done.

If you see an error message, don't worry. Here's how to fix errors while uploading your transactions.

For more information, read the full article on manually uploading your transactions to QuickBooks Online using a .CSV.

3. Disconnect and reconnect your impacted feed once it's reestablished

Once we have been informed that the new DBS API connection is ready to go, you’ll be able to disconnect and reconnect your impacted feed (which will be showing an error 390). This will restore your bank connection, and you’ll be able to receive automatic downloads as you did before.

You’ll receive a notification in your QuickBooks Online account when you can start this process and get back up and running.