How to create credit notes using QuickBooks Online - Singapore

Credit notes are a type of e-Invoice issued by a business to reduce the value of the original invoice, without the need to issue a refund. 

Here’s what you need to do to issue a credit note. 

Creating and submitting a credit note

1. Go to + Create, then select Credit note.
2. Fill out the details for your credit note.
3. Select the relevant invoice the credit note applies to. This will link the e-Invoice and the credit note together.
4. Next, click on Save and send.
5. After your credit note has been validated, you can re-open it and send it to the customer. Select Save and submit e-Invoice to choose how you want to send the credit note.

If you see an error message for missing information about customers, follow the instructions to provide the necessary details.

Issuing a credit note after a buyer rejection

If your buyer rejected an invoice via InvoiceNow and requested a credit note, you don't need to create one from scratch. Go back to the original locked invoice and select Issue credit note. QuickBooks pre-fills the credit note and links it to the original automatically.

Submission options for credit notes

Credit notes use the same submission options as invoices:

• Save and submit e-invoice — sends to your buyer via InvoiceNow and reports to IRAS (if GST InvoiceNow is enabled).
• Save and report e-invoice — reports to IRAS only. If you use this option, send the credit note to your buyer separately.

Additional resources

• The InvoiceNow help hub - Singapore