How to create, send, and track e-Invoices in QuickBooks Online - Singapore

This article explains how to create, send, and then track the status of e-Invoices with QuickBooks Online. 

Before you start

Ensure you have set up e-Invoicing in QuickBooks Online.

How to create and send an e-Invoice

1. Go to Create +, then select Invoice.
2. Select an existing customer from the dropdown menu, or + Add new.
3. Enter the details of the invoice, including Service Date, Product/Service, Qty, Rate, and Amount. You can also add specific Customer payment options in the text field if you need to.
4. Select Save and submit e-Invoice.

How to track the status of e-Invoices

1. Go to All apps , select Sales & Get Paid, then select Invoices (Take me there).
2. Select the invoice that you want to track.
3. Select the E-invoice activity section to review the current status of the e-Invoice.
4. Check the e-Invoice status column to see if the e-Invoice is Validated or Rejected.
   1. If the e-Invoice is validated but not sent to the customer, open it and send it to them.
   2. If the e-Invoice shows as rejected, follow the prompts in QuickBooks Online to resolve the issue.  

Additional resources

• The E-Invoicing help hub - Singapore