Charge a service fee to customers in QuickBooks Online

Learn how to manually add service fees to invoices in QuickBooks Online.

Add a service fee to new or existing invoices to charge your customers for related services. 

Note: It's a good idea to inform customers about surcharges and service fees when you send them their invoice. You may want to include this in the default email message you send along with invoices.

Prerequisites

Add a service item to QuickBooks Online before charging a service fee.

Add a service fee to invoices

If you’ve already sent them their invoice, create a new invoice with the service fee. If you haven’t sent the invoice, make sure to add it before sending it.

1. Go to Sales and select Invoices (Take me there).​
2. Find or create an invoice to include the service fee.
   • If you’ve not sent the invoice yet, select it from the list, then select View/Edit.
3. If you have sent the invoice, select Create invoice. Then select the customer.
4. From the Product/service ▼ dropdown, select the service item you added the fee for.
5. (Optional) In the Amount, enter the amount of the service fee.
6. (Optional) In the Note to customer section, add a note about the fee.
7. Select Review and send.
8. Adjust the email if needed, then select Send invoice.

Related links

• Add product and service items to QuickBooks Online
• Create invoices in QuickBooks Online
• Customise invoices, estimates, and sales receipts in QuickBooks Online