Troubleshoot common InvoiceNow issues - Singapore

Most InvoiceNow issues can be fixed yourself in a couple of clicks. Here's how to resolve the three most common ones.

I entered the wrong details during setup

You don't need to contact us to start over.

1. Go to Settings ⚙ and select Account and settings.
2. Select the Sales tab, then go to E-invoicing.
3. Select Deactivate next to the service you want to reset — InvoiceNow or GST InvoiceNow. You can reset either one on its own.
4. Go back through setup and re-enter the correct details.

My submission isn't showing a status yet

This is normal. Most submissions update within seconds, though it can occasionally take up to 5 minutes.

If it's still showing no status after 5 minutes, contact QuickBooks support and we'll take a look.

My invoice submission failed

Select See details next to the failed invoice. Check the specific error shown — this usually points to something like a missing or incorrect field. Fix the issue and resend the invoice.

Most submission failures are fixed this way. If See details tells you to contact support, get in touch and we'll help you sort it out.

Additional resources

• InvoiceNow help hub - Singapore
• How to set up InvoiceNow in QuickBooks Online - Singapore