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Test sequence for PDF printing issues

by Intuit Updated 1 month ago

These steps will help diagnose a wide range of PDF printing issues in Windows.

For further print troubleshooting steps, see Troubleshooting printing in Windows.
For help with Mac printing issues, go to Troubleshooting printing in Safari for Mac.

Please follow the steps in order:

Part 1: Make sure you can print a local PDF document

  1. If you have a PDF document saved to your hard drive, open it from within Acrobat/Reader from File menu and test to be sure you can print it.
  2. If you do not have a local PDF document, use Windows Search and look for all files and folders, using *.pdf.
  3. If you cannot print a local PDF file, choose one:

Part 2: Make sure you can print a PDF document from QuickBooks Online

  1. Log in to QuickBooks Online as usual.
  2. In your QuickBooks Online file, open a transaction.
  3. Select Print at the bottom of the document.
  4. If you cannot print the document, choose one:
QuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start

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