Learn how to merge duplicate items, remove unused items, or reactivate items in QuickBooks Online.
Making an item inactive is something you might have to do from time to time to clean up your catalogue when you no longer offer an item and/or are dealing with seasonal items.
Note: You can reactivate products and services at any time except for inventory products that have Quantity on Hand. You can also change types.
Make a product or service inactive
- Go to Settings ⚙, then select Products & services (Take me there).
- Select the items(s) that you want to make inactive.
- In Batch actions, select Make inactive.
- Select Yes.
Note: You can’t inactivate default items (automatically created with the company) such as Services and Hours. Instead, you can add Z at the beginning to make them appear at the bottom of lists.
Reactivate a product or service
If you need to restore an inactive product or service, you can still reactivate it.
- Go to Settings ⚙, then select Products & services (Take me there).
- Select the Filter icon.
- From the Status ▼ dropdown menu, select Inactive.
- Select Apply.
- Find the product or service that you want to reactivate.
- In the Action column, select Make active.
If you merge two products or services, it won’t affect any transactions. It'll only remove one product or service from the Products and Services List.Merge a product or service