Troubleshoot eBay issues with OneSaas in QuickBooks Online

Learn how to troubleshoot eBay issues with QuickBooks Connector (OneSaas).

QuickBooks Connector (OneSaas) reads product codes from the Custom Label field within the eBay system to match up products with other systems. Make sure to populate your Custom Label fields with the correct product codes or SKUs.

Note: To prevent SKU conflicts, make sure that the Custom Label fields in both the Active Listings and Inventory sections match up.

Merge sales in eBay

QuickBooks Connector doesn’t support merging multiple orders from the same customer into a single order for fulfillment on eBay. Changes like these should be manually edited within the fulfillment app to avoid duplication.

Sync historical data

If you're integrating eBay with QuickBooks Connector, note that there’s a known limitation where eBay doesn’t provide all the requested historical data to QuickBooks Connector. It only provides a limited range of historical data. Currently, QuickBooks Connector is able to pull data dated 90 days from the current date.

Check for incorrect customer details

Customers using eBay's Global Shipping Program often receive orders with incorrect contact details. This issue is due to the limited data that eBay sends over.

To resolve this, reach out to eBay directly, or opt out of eBay's Global Shipping Program.

Issues with connections to app transactions

If you connect an app with a high volume of daily transactions, QuickBooks Online may freeze. To fix or prevent this from happening, you must change the sync options in the app to allow it to bring over a daily summary instead of individual transactions.