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LBTPS
Level 2
posted
‎August 02, 2022 08:53 PM
last updated ‎August 02, 2022 8:53 PM

Does anyone have issue sending out Invoices from Quickbooks online since 1 Aug 2022 ?

Tried sending thousand of Invoices and system came back undelivered, despite of correct email address.  Tried sending batch by batch again of 100 Invoices each time, system show a message sent, but the amount and numbers under Needs Attention remain unchanged.
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1 Comment 1
Jovychris_A
Moderator
Moderator
‎August 02, 2022 10:01 PM

Does anyone have issue sending out Invoices from Quickbooks online since 1 Aug 2022 ?

Hi @LBTPS. 

 

I'll be happy to assist you in getting rid of the Needs Attention alert.

 

For bounced emails, there are two main reasons why it wasn’t sent:

  • Because the email address was entered incorrectly
  • There was a temporary issue with the recipient's email server

 

You may be required to send it again. You can click the "$$$ needs attention" alert from your Dashboard. Then check the unsent invoices box. Next, click the Batch action button and then hit Send. Do the same process until no invoice will remain from the Invoices tab that needs attention.


 

In addition, when a payment request from QuickBooks is denied, the error message "$$$ needs attention" still appears. To get rid of this from your dashboard, you'll need to delete the original invoice and recreate the transaction.

 

Here are some pointers good for future references about QuickBooks undelivered invoices concerns:

 

 

I'll be here to help if you have any other invoice concerns or anything about QuickBooks. Have a nice day!

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