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zixuanchee
Level 1

i am trying to activate my billable expense in my settings however, it always show error when i click into the expenses settings - Something's not quite right error

i just upgraded to quickbooks plus for the billable expense function but i cant even activate it now

1 Comment 1
Erika_K
QuickBooks Team

i am trying to activate my billable expense in my settings however, it always show error when i click into the expenses settings - Something's not quite right error

I understand how challenging it is to face this error when you expected the billable expense feature to work smoothly after the upgrade, zixuan. Let me assist you in resolving this issue so you can seamlessly enable the functionality.

 

The Something's not quite right error can occur due to an excessive browser cache, causing unexpected product behavior. To troubleshoot, first ensure your browser is supported, as outdated versions can lead to errors. Next, log in using a private or incognito window to bypass cached data or cookies. Once completed, activate the billable expense feature in your settings again.

 

For continued issues, restart your browser and add Intuit as a trusted site in your browser settings. If the issue persists, I suggest contacting our live support team for further assistance. They’ll be able to help you resolve the issue directly.

 

If you have any additional questions about this, feel free to share them in the comments. I'm here to help ensure a smooth experience with the billable expense feature.