I noticed the products QTY-On_Hand value is different on "Stocktake Worksheet" vs "Inventory Adjustment"

Hi there, @userarvin.

Are you comparing different reports which aren't available in QuickBooks Online? 

If this was the case, let me share some insights about their differences. 

Stocktake Worksheet or inventory sheet takes on many different meanings for each type of business. Regardless of business type, an inventory sheet is a checklist of inventory type, the amount you have, price per unit, and SKU or serial number.

On the other hand, inventory adjustments are the manual adjustment of an item's inventory by a store user for a given reason. 

To get more details, you can reach out to your accountant. That way, they can provide you with further info about the reports. 
 

You may also find these articles helpful in handling inventory in QuickBooks Online:
 

• Learn more about inventory quantity in QBO
• Quick-Look FAQ: Manage Your Inventory
• How to record inventory given to customers as free samples

In case you're referring to something else, or a specific report available in QuickBooks, get back to this thread. Our QuickBooks Community team and other users are always ready to help. Have a good one. 

Hi ReymondO ,

Not really,  in fact , it is the same product showing different value at different Reports.  

Kindly see attached illustration.

TIA!

Thank you for getting back to us, @userarvin. 

Can you please try to resend the illustration that you're referring to? I wasn't able to find it in the previous post that you've sent. When you send a reply, click on the Choose File button below the message box to attach it successfully. 

To further check what causes your product to show different value at different reports, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and further check what causes this discrepancy. 

 Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Refer to the following article for more information about running, customising, managing, and sharing your reports: Customise reports in QuickBooks Online.

Let me know if you need further help with your reports. I'm always here to assist. Have a wonderful day!

Re-attached.

Thanks for coming back, userarvin.

I appreciate you for providing us with a screenshot of your concern to better isolate the issue. Since the quantity on hand value is different from Stocktake Worksheet and Inventory Adjustment report, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try running both reports again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue: 

• Google Chrome
• Mozilla Firefox. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
• Microsoft Edge
• Safari 11 or newer (Mac only)

If the same thing happens, I'd suggest contacting our Customer Support Team to help you investigate what's causing this issue. Just follow the steps provided by MaryJoyD to reach out to them.

Feel free to visit our Reports page for more insights about managing your financial reports in your account. 

I'd like to know how you get on after trying the steps or after contacting our support as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Wishing your business continued success. 

Thanks for prompt reply, unfortunately it didn't work. Will contact Customer Support Team.