We are a company delivering physical netball coaching sessions with 800 players coming for sessions every week. We have 4 terms per year so around 800 x 4 = 3200 sales and every sale can be multiple services and products. Customers pay by PayPal, Credit card and PayNow (Singapore) and bank transactions and sometimes combine different products and multiple players’ payments (siblings together for discounts, etc.)
QB has a sales receipt functionality which adds one or more transactions to QB. However, when a payment comes in the match must be completely and exactly the same as the sales receipt, which is impossible as my customers might pay with different payment methods and multiple transactions will add up to one sales receipt. Also, QB takes the sales receipt date as transaction date which is a big mistake for a system as QB. The sales receipt will mostly be sent after the payment date when we have confirmed the payment has been made. We do not send invoices and we have a website where players and parents register, select, and pay for the services and products. We are sending the sales receipt out of QB after receiving the payments. At this moment we are not able to receive the payments in accounts that are linked to QB as it is impossible to match transactions and sale receipts. Another option is to send sale receipt out of other systems and do the bookings in QB based on the transactions, which is double the work for us.
What we need is a simple option to list more transactions in the match which do not have to match the sales receipt but, for example, the name of the customer only, depending on a filter.
We honestly do not understand why QB does not have better match functionality as it is now just impossible to match without manipulating the sales receipt to an exact match, which is a ridiculous amount of extra work and goes against all accounting principles.
