I appreciate you taking the time to test by adding your own email. Invoices may appear as undeliverable if the customer’s email server is delayed or if your provider blocks your copy. Without clear delivery confirmation, the website might mark the invoice as undeliverable, even if the customer receives it.
Since the issue still persists, I recommend reaching out to our Live Support Team. They can investigate in detail and determine why you’re receiving undeliverable invoice notifications.
Here’s how:
- Go to the Help icon, then select the Assistance tab.
- In the box provided, briefly describe your issue or type Contact Support.
- Choose either Chat or Callback for help.
If you have other questions, feel free to reply below. We're here to help.
