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colinsoh
Level 1

Why am i unable to save photos of receipts after keying in expenses, using the app? Transaction is recorded but not the photo. Using Andriod with Samsung Note 10+.

 
1 Comment
Kristine Mae
QuickBooks Team

Why am i unable to save photos of receipts after keying in expenses, using the app? Transaction is recorded but not the photo. Using Andriod with Samsung Note 10+.

I checked our records and haven't seen any open investigations the same as yours, Colinsoh. I'm here to help you.

 

We encounter unexpected behaviors like this if an app is full of the cache. Let's clear it out to refresh our program. Here's how:

  1. Click the Three-dot icon.
  2. Select Settings.
  3. Click Refresh Data, then select Yes to confirm.

If it didn't make any difference, let's uninstall and reinstall the mobile app. It fixes app-related issues.

 

Feel free to get back to this thread if you have more questions. We'll reply as soon as we can.