I checked our records and haven't seen any open investigations the same as yours, Colinsoh. I'm here to help you.
We encounter unexpected behaviors like this if an app is full of the cache. Let's clear it out to refresh our program. Here's how:
If it didn't make any difference, let's uninstall and reinstall the mobile app. It fixes app-related issues.
Feel free to get back to this thread if you have more questions. We'll reply as soon as we can.