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1 helpful vote

Change the email address you use to sign in

Learn how to update the email account attached to your QuickBooks Online account.

Need to change the email address you use to sign in to QuickBooks Online You have a few options:

If you can’t sign in and you don't have access to the email address you used, don’t worry. You canfill out an Email Change Request form and attach a copy of your photo ID. The ID needs to be clear, ledgible, and of the account owner or administrator.

We’ll process your request within 3-4 hours during normal business hours (8 AM – 5 PM PT). When we’re done, you’ll get an email from with the next steps.

If you're having problems with your Email Change Request:

  • Make sure your photo ID is clear and legible. It must be a valid driver’s license; state, province or government-issued ID; or a government-issued passport.
  • It also needs to be a photo ID of the account owner or administrator.
  • Make sure the details you submitted match your photo ID exactly.

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