Hi there, Kelly.
Thank you for reaching out to the QuickBooks Community regarding your recent billing update. We truly value your business and are dedicated to providing exceptional support.
Here are some common reasons why your pricing might have changed:
- The expiration of a promotional or discount period
- Adding extra users or services, like Payroll or Payments
- Upgrading to a higher-tier plan
- Routine annual price adjustments
To review your current plan and any add-ons, follow these steps:
- Click the Gear icon in the top-right corner of your screen.
- Select Subscriptions and billing under PROFILE.
You can also use QuickBooks' Look up your charge tool to quickly find details about a specific charge. Enter the payment method, the exact amount charged, the charge date, and the reason you're looking it up. The tool provides helpful information and highlights any changes to your subscription.
If you cannot find the answer or need further assistance with reviewing the charge, I recommend contacting QuickBooks Support. They can access your account and provide a detailed breakdown of the charge.
If you have additional questions, feel free to comment below.
