Hi there, Serene.
It looks like you've posted the same concern twice. My colleague has already responded to it.
If you haven't seen the response yet, please check it out at this link: https://quickbooks.intuit.com/learn-support/en-sg/manage-your-account/cannot-access-quickbook-online...
As always, our Community forum is available if you have further questions or need clarification on QuickBooks-related concerns. You can get back to us by clicking the Reply button below, and we'll be happy to assist you.
