Hi, I cannot seem to be able to update my Budgets by Locations. Has there been a change in the setup for budget updating?

There have not been any recent changes to the process for updating Budgets by Location in QuickBooks Online, Lauhanwee.

May I ask if you've created a Subdivided Budget and are trying to update its location on the Budget page? If so, I recommend clearing your browser's cache so the system can start fresh. Also, ensure you're using a supported browser to avoid compatibility issues.

Once done, update your Budgets by Location again to see if the issue persists:

1. Go to the Budget page located in the left panel.
2. Locate the budget you want to edit, then click the arrow drop-down.
3. Click View/Edit.
4. In the Add subdivided budget for field, select multiple locations so you can change the location in the View budget for field.
5. Then, change its location according to your preferences.
6. Select Save.

Also, you can assign classes to your budget to represent meaningful segments in your company, see this article: Set budget targets for each class in QuickBooks Online.

If you're referring to a different Budget by Location, please let us know so we can further assist you.

Hi Heide,

1. I've done what you suggested (clear cache, tried different browsers) and still cannot see my Location budgets. The drop down list 'View Budget for' is blank.

2. I did a test budget on another company code. I created a Budget by Locations. This time, I can only amend it at the Consolidated level, even though I can see the Locations in the 'View Budget for' dropdown list.

3. Next I tried export, amend and then import a 2025 budget file. Again the exported budget file only shows Consolidated figures, not by Locations, even though I selected to export all Subdivided budgets.

4. Lastly, I exported an old 2024 budget file, and the subdivided budgets were exported! But the budget file is incomplete as not all the locations were there. What's going on? I'm confused.

I still think the budget by locations function is 'broken'. Any ideas?

Regards

Han Wee

I appreciate the detailed steps you've already taken to troubleshoot, Han, and your workaround should have worked. Since this is an unusual behavior, I’ll connect you with our Live Support team. They have all the necessary tools to securely access your account and determine the root cause of this issue.

Here's how to reach out to them:

1. Navigate to the Help menu.

2. Click the Search option and type Contact support.

3. Choose the Contact Us tab at the bottom.

4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

For more  information on the support hours of our QuickBooks Online (QBO) Live Support team, please refer to this article: Get help with QuickBooks products and services.

Also, you can visit these articles to learn more about setting budget targets for each class or tracking your finances in QuickBooks:

• Set budget targets for each class
• Run reports in QuickBooks Online

If you have additional questions or notice anything else related to this issue, please don't hesitate to let us know.

Hi,

I'll review the budget functions later as suggested.

As I'll be out of office for the rest of the day, will contact the live support tomorrow.

Regards

Han Wee