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Saiful-Idris
Level 1

I connected my bank account but it is not syncing. How do I resolve this?

 
2 Comments 2
SIAB
Level 8

I connected my bank account but it is not syncing. How do I resolve this?

Try opening your QBO account on any private/incognito browser.

Jelayca V
QuickBooks Team

I connected my bank account but it is not syncing. How do I resolve this?

Hi there, Saiful. QuickBooks relies on your financial institution's systems to synchronize transactions, and this can be affected by factors such as bank updates, changes, or maintenance.

 

Before we proceed, could you please share when you last tried to connect or reconnect your bank in QBO? Additionally, knowing the name of the bank you're trying to sync would be very helpful.

 

With that, you'll want to check your bank's website for any alerts or notifications that could require your attention. We can also navigate to the Bank transactions page and manually select Update to sync your transactions from your bank account.

 

If the issue persists, let's manually import your transactions in QuickBooks via CSV to keep your records up to date.

 

Once done, you can now match and categorize those transactions and reconcile them to ensure your books are accurate.

 

Don't hesitate to click the Reply button below if you have further questions. I'm here to help.