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Intuit

Manage GST payments in QuickBooks Online

Learn how to record, adjust and delete GST payments in the GST Centre.

The GST Centre has everything you need to handle GST in QuickBooks. You can run reports for your GST liabilities, record or edit GST payments, and see your GST owed for different time periods.

Here's how to manage GST payments and other tasks in the GST Centre.

Note: If you don't see the features mentioned below, you may be using the Auto GST feature. Learn more about setting up and using Automated GST.

Review GST reports

Get a GST liability report

  1. Go to the Taxes menu.
  2. Select View Report.

The report shows each tax agency, the taxable amount of sales, and the tax owed.

See all of your GST payments

  1. Go to the Taxes menu.
  2. Under Recent GST Payments, select View All.

This opens a transaction report that lists all your GST payments. You can adjust the date range or select Customise to further refine the report.

Manage GST payments

Record a GST payment

  1. Go to the Taxes menu.
  2. From the GST Owed list, select and highlight the tax agency you're recording the payment for.
  3. Select Record payment.
  4. From the Bank Account dropdown, select the account you're making the payment from.
  5. Select the payment date and tax ending tax period ending dates from the dropdowns.
  6. Enter the tax payment amount in the Tax Payment field.
  7. When you're ready, select Record Tax Payment. If you need to print a check for the payment, check the Print a Check checkbox and then select Record Payment and Print Check.

Adjust a GST payment

If you need to make an adjustment, select and check the Make Adjustment box when you record a GST payment. Use this when you need to decrease or increase the amount of GST owed for things like credits, discounts, fines, interest, penalties, and corrections for rounding errors.

Enter the adjustment amount and reason for the adjustment. You can enter a positive or negative amount.

Then select an account to track the adjustment. Don't select the GST Payable account. Instead, use the following:

  • Credit or applying a discount: Select an income account, such as Other Income.
  • Fine, penalty, or interest due: Select an expense account.
  • Rounding error: Select an income account for negative errors, or an expense account for positive ones.
Note: GST can get complicated. If you have questions, reach out to your accountant or tax agency.

Delete a GST payment

  1. Go to the Taxes menu and go to the Payments tab.
  2. Select Delete. Then select Yes to confirm.
  1. Go to the Taxes menu.
  2. Look for and select to highlight the payment you want to delete.
  3. Select Delete Payment. Then select Yes to confirm.

Note: After you delete a payment, the page doesn't refresh automatically.
Leave and come back to the Taxes menu. The payment shouldn't appear anymore.

Delete a sales tax payment

  1. Go to the Taxes menu.
  2. Look for and select to highlight the payment you want to delete.
  3. Select Delete Payment. Then select Yes to confirm.

Note: After you delete a payment, the page doesn't refresh automatically.
Leave and come back to the Taxes menu. The payment shouldn't appear anymore.

If you see the messages "We're sorry, we can't delete filed tax right now. Please try again later" "We're sorry, we can't deactivate the GST you selected. Please try again later. Contact support if waiting and trying again doesn't resolve the issue" while deleting a transaction, don't worry.

Note: After you delete a payment, the page doesn't refresh automatically.
Leave and come back to the Taxes menu. The payment shouldn't appear anymore.

If you see the messages "We're sorry, we can't delete filed tax right now. Please try again later" "We're sorry, we can't deactivate the sales tax you selected. Please try again later. Contact support if waiting and trying again doesn't resolve the issue" while deleting a transaction, don't worry.

Note: After you delete a payment, the page doesn't refresh automatically.
Leave and come back to the Taxes menu. The payment shouldn't appear anymore.

If you see the messages "We're sorry, we can't delete filed tax right now. Please try again later" "We're sorry, we can't deactivate the tax you selected. Please try again later. Contact support if waiting and trying again doesn't resolve the issue" while deleting a transaction, don't worry.

Note: After you delete a payment, the page doesn't refresh automatically.
Leave and come back to the Taxes menu. The payment shouldn't appear anymore.

Note: After you delete a payment, the page doesn't refresh automatically.
Leave and come back to the Taxes menu. The payment shouldn't appear anymore.

If you see the messages "We're sorry, we can't delete filed tax right now. Please try again later" "We're sorry, we can't deactivate the VAT you selected. Please try again later. Contact support if waiting and trying again doesn't resolve the issue" while deleting a transaction, don't worry.

If the transaction isn't matched to a bank transaction

  1. Go to Settings ⚙️ and select Account and Settings.
  2. Select the Advanced tab and select the ✏️ pencil icon
  3. Select and uncheck the Close the books checkbox.
  4. Select Save and then Done.
  5. Go back to the Taxes menu and delete the transaction.

If the transaction is matched to a bank transaction

  1. Go to the Banking menu. 
  2. Select the bank account you used to pay for the GST payment.
  3. Select the In QuickBooks tab.
  4. Find the transaction you want to delete. It should be matched to another transaction.
  5. Select Undo to unmatch the transactions.
  6. Go back to the Taxes menu and delete the transaction.
  1. Go to the Banking menu. 
  2. Select the bank account you used to pay for the tax payment.
  3. Select the In QuickBooks tab.
  4. Find the transaction you want to delete. It should be matched to another transaction.
  5. Select Undo to unmatch the transactions.
  6. Go back to the Taxes menu and delete the transaction.
  1. Go to the Banking menu. 
  2. Select the bank account you used to pay for the VAT payment.
  3. Select the In QuickBooks tab.
  4. Find the transaction you want to delete. It should be matched to another transaction.
  5. Select Undo to unmatch the transactions.
  6. Go back to the Taxes menu and delete the transaction.
  1. Go to the Banking menu. 
  2. Select the bank account you used to pay for the sales tax payment.
  3. Select the In QuickBooks tab.
  4. Find the transaction you want to delete. It should be matched to another transaction.
  5. Select Undo to unmatch the transactions.
  6. Go back to the Taxes menu and delete the transaction.

If you were using the earlier GST system and not the GST Centre

If you were using the earlier sales tax system and not the sales tax Centre

If you were using the earlier tax system and not the tax Centre

If you were using the earlier VAT system and not the VAT Centre

If you see "This sales tax was recorded in the old sales tax system. Write a check to record a payment for this sales tax. Payments recorded via Write Check will not appear in the recent sales tax payments table below" don't worry. You'll need to edit each transaction that's part of the Original sales tax Payable amount.

If you see "This VAT was recorded in the old VAT system. Write a check to record a payment for this VAT. Payments recorded via Write Check will not appear in the recent VAT payments table below" don't worry. You'll need to edit each transaction that's part of the Original VAT Payable amount.

If you see "This GST was recorded in the old GST system. Write a check to record a payment for this GST. Payments recorded via Write Check will not appear in the recent GST payments table below" don't worry. You'll need to edit each transaction that's part of the Original GST Payable amount.

If you see "This tax was recorded in the old tax system. Write a check to record a payment for this tax. Payments recorded via Write Check will not appear in the recent tax payments table below" don't worry. You'll need to edit each transaction that's part of the Original tax Payable amount.

  1. Find and open each transaction.
  2. Remove the current sales tax line item
  3. Use the sales tax items at the bottom of the invoice.
  4. When you're done, select Save.
  1. Find and open each transaction.
  2. Remove the current GST line item
  3. Use the GST items at the bottom of the invoice.
  4. When you're done, select Save.
  1. Find and open each transaction.
  2. Remove the current VAT line item
  3. Use the VAT items at the bottom of the invoice.
  4. When you're done, select Save.
  1. Find and open each transaction.
  2. Remove the current tax line item
  3. Use the tax items at the bottom of the invoice.
  4. When you're done, select Save.

Once transactions are re-associated, create a journal entry to move the liability from the new current GST liability account to the original GST liability account.

Once transactions are re-associated, create a journal entry to move the liability from the new current sales tax liability account to the original sales tax liability account.

Once transactions are re-associated, create a journal entry to move the liability from the new current tax liability account to the original tax liability account.

Once transactions are re-associated, create a journal entry to move the liability from the new current VAT liability account to the original VAT liability account.

Note:
  • If you've been using QuickBooks Online and paying VAT using the earlier method, you may need to record VAT payments using the earlier method and the VAT Centre for a time.
  • If you have outstanding transactions using the earlier VAT method, record VAT payments the same way you did in the past.  Record new VAT payments in the VAT Centre that charge the new rates you set up.
Note:
  • If you've been using QuickBooks Online and paying sales tax using the earlier method, you may need to record sales tax payments using the earlier method and the sales tax Centre for a time.
  • If you have outstanding transactions using the earlier sales tax method, record sales tax payments the same way you did in the past.  Record new sales tax payments in the sales tax Centre that charge the new rates you set up.
Note:
  • If you've been using QuickBooks Online and paying tax using the earlier method, you may need to record tax payments using the earlier method and the tax Centre for a time.
  • If you have outstanding transactions using the earlier tax method, record tax payments the same way you did in the past.  Record new tax payments in the tax Centre that charge the new rates you set up.
Note:
  • If you've been using QuickBooks Online and paying GST using the earlier method, you may need to record GST payments using the earlier method and the GST Centre for a time.
  • If you have outstanding transactions using the earlier GST method, record GST payments the same way you did in the past.  Record new GST payments in the GST Centre that charge the new rates you set up.

Troubleshoot GST payment issues

Learn more about how cash and accrual accounting affect GST.

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