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Hello there, simplydents-live.
This is not an easy situation. It would be best to contact our Support Team directly to check the $14.40 charge. We'll review your account in a secure environment, and once we validate the charge, you can request a refund. Our Live Support will help you process and get through it. We can follow the steps below to contact them:
- Go to Help in the upper-right corner.
- In the Search tab, click Contact us.
- Enter a brief description of your concern.
- Click Continue.
We can visit the articles below for additional information about managing subscriptions in QuickBooks:
- Manage, change, or renew your Intuit subscriptions and add-ons.
- Update the payment method or info for your QuickBooks Online subscription.
Please don't hesitate to post more if you have follow-up concerns about your subscription and anything related to QuickBooks. I'm ready to help you anytime. Bye for now, and take care.
