Hi,
I've called Quickbooks help multiple times in regards to a pop-up message that appears when I change my recurring invoices. The Quickbooks phone support team keeps informing me that they will report the issue and have someone from the technical support department look into it. I tried contacting Gocardless as well, but to no avail. Nothing seems to be getting done about this despite the fact that it has been happening for a few months.
The issue:
When changing recurring invoices or going into a customers invoice the following message appears on screen "! Your payment may not go through. Your gocardless does not support to make multi-currency payments. To enable direct debit setup for foreign currencies please contact gocardless."
Recently, I've noticed that when this notification shows, it frequently ticks "Let customer make payment" and "un-ticks" the Direct Debit Scheduled. This is really annoying since we haven't received as many payments through DD this month because a certain amount of customers were "un-ticked," and we now have to check with each one of them to make sure they are scheduled for direct debit in order to prevent payments from being missed.
We've been using Quickbooks and GoCardless for a while, however this seems to have only started happening recently. I don't understand why this notification continues coming up and why our customers are being flagged as "let customer make payment" when all of our invoices are in GBP and the customers are set up for Direct Debit payments.
Please can someone help to resolve this matter?
