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Anonymous
Not applicable

If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description isn't carrying over - does anyone know why or if it's a fault?

 
13 REPLIES 13
QuickBooks Team

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Thanks for getting in touch with us on the Community.

 

Can I confirm is this a description you have entered when using a mobile device or when you have been using a computer on our main browser?

 

Thanks,

 

 

 

 

Anonymous
Not applicable

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Hi,

 

Descriptions were entered on PC via QB Online. 

QuickBooks Team

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Thanks for confirming this for me, I will need to take a look into this further and gain to a mobile device to test it I will try update you as soon as possible.

 

 

Anonymous
Not applicable

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Thank you! I spent hours inputting descriptions on my desktop and now I cannot access them when out and about, so I am very grateful for your help.

QuickBooks Team

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Hello there, @Anonymous, 

 

I appreciate you entering the Weekly Timesheet descriptions on the QuickBooks website on your personal computer. 

 

We haven’t received any reported issues about prefilled description not carrying over.

 

To help isolate the issue, let’s use a private/incognito browser since it doesn't store data in the cache and verify if this is a browser-related issue. You can press the following keyboard shortcuts to open it: 

 

  • Internet Explorer: press Ctrl + Shift + P
  • Mozilla Firefox: press Ctrl + Shift + P
  • Google Chrome: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

 

If the private browser works, let’s go back to your regular browser. Then, let's start clearing the browser's cache to get a clean slate for your browser. 

 

Once done, let’s enable pop-ups for QBO since it helps the website to work properly. Then, you’ll have to log back in to your QBO account and check if you can now access the descriptions. 

 

If the steps above don't work, you can enter a single time activity timesheet as an alternative. 

 

Please let me know me how it goes on your end, @Anonymous. I'm just a comment away if there's anything else you need. Have a good day.

Anonymous
Not applicable

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Thank you for your time in helping to sort a resolution. In summary:

  • Weekly Timesheet - service description does not come through on mobile device in either incognito or standard tabs, with or without pop ups enabled.
  • Time Activity - service description does come through on mobile device in both incognito and standard tabs, with or without pop ups enabled.

Thus it looks as if one part of the service description when viewed on a mobile browser is not acting as it should as it does not pull through the description info. If it works for Time Activity then I'm confused as to why it does not work for Weekly Timesheet?

With kind regards,

QuickBooks Team

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Hello PC4

 

Thanks for trying the troubleshooting. Can we ask you to try on a 4g connection  on the browser on the phone to see if it does the same or a wifi connection if you were using 4gCan you send us a screenshot as a PM through the Community

 

 

Thanks

 

Emma

Anonymous
Not applicable

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Hi,

 

Pics attached - same issue if on 4G and in both standard or incognito browser.  Screen shots attached, showing description auto populated on Time Activity and missing on Weekly Timesheet. 

 

Will wait your findings with anticipation! :)

Anonymous
Not applicable

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

 
QuickBooks Team

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Hello,

 

Do you have access to Facebook or Twitter? If so, could you please PM us your email address? We do need to escalate this to our engineers so just need some account details etc. to do so.

 

Thanks,

 

Talia

Anonymous
Not applicable

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Hi Talia,

 

No access to either. Would WhatsApp be any use?

 

P

QuickBooks Team

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

Hello PC4

 

Unfortunately not what we need is your email address or company id unfortunately if you type this in the Community it will get redacted from the post even in a private message. You can call our care team on 0808 2345337 or in the product select the help and type in time sheets and there should be a call me back option. If you advise you have speaking with the digital team and need to pass on your company id/email address to us we can then escalate this as we have already discussed this with the tier 2 technicians we now just need specific company details to create the escalation with

 

Thanks

Anonymous
Not applicable

Re: If I enter Weekly Timesheets on my phone (iOS/Chrome, not the app) the prefilled description ...

I called and

Louise Moore
Intuit QuickBooks Small Business Specialist

Has now taken the case.....