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Everything you need to know about banking in QuickBooks Online - Discover more
ohana-hair-beaut
Level 1

It won't let me connect to my banking app. Banking app says contact provider. Help!

Barcalys personal bank
1 REPLY 1
Rubielyn_J
QuickBooks Team

It won't let me connect to my banking app. Banking app says contact provider. Help!

I'd be glad to help connect Barclays personal bank with QuickBooks, @ohana-hair-beaut.

 

To begin, let's sign in to your bank’s website to check if everything is working on their end. It could be that there's a maintenance issue on their end that hindrance the connection between the two.

 

Then, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once you connect your bank successfully, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

 

In the meantime, you can manually add your transactions into QuickBooks. Just visit your bank's website and then download it in a file format that we support such as .QBO, .CSV, or .QFX. For detailed steps, please see this article: Manually upload transactions into QuickBooks Online.

 

Lastly, here are some articles that you can read to help speed up the reviewing process of your online bank transactions:

 

 

I'll be right here to continue assisting if you have any other concerns about connecting your bank with QuickBooks. Just leave the details below and I'll get back to you as soon as possible. Keep safe!

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